This Warranty Policy applies to all products purchased directly from LapEasy through our website www.lapeasy.com, our authorised channel partners, or direct B2B/institutional orders, unless a separate warranty term is specified in your invoice or sales agreement.
This warranty is valid only for the original purchaser named on the invoice and is non-transferable. It applies only within India. The warranty becomes void if the product's serial number or identification label is removed, altered, or tampered with.
LapEasy offers warranty coverage ranging from 6 to 12 months, depending on the product category and condition at the time of purchase. The exact warranty duration applicable to your product is mentioned on the respective product page at checkout.
Select laptops and accessories are eligible for an Extended Warranty of up to 3 years, available as an add-on at the time of purchase for complete peace of mind. Extended Warranty coverage, where applicable, will be clearly mentioned on the product listing.
In all cases, the warranty period begins from the date of invoice, not the date of delivery.
All LapEasy products undergo a thorough quality check and refurbishment process before being listed for sale. Minor cosmetic wear consistent with prior use may be present and is considered normal for refurbished devices. This warranty covers the functional performance of the product and does not extend to cosmetic appearance.
LapEasy will repair, replace, or provide a functionally equivalent unit in case of a genuine hardware malfunction occurring under normal use.
Fully Covered Components:
Limited Coverage Components:
Beyond this period, or in case of customer-induced damage, repair or replacement of these and other parts will be chargeable as per our standard service charges (refer to our Cancellation and Return Policy for the applicable charge list). Damage resulting from unauthorised or third-party components, accessories, or upgrades is not covered under this warranty.
This warranty does not cover software-related issues, including operating system errors, application crashes, viruses, malware, or configuration problems.
The following are also excluded:
LapEasy's technical team will determine warranty eligibility based on diagnostic inspection.
If your product is found to be defective within 14 days of delivery, it will be covered under our Cancellation and Return Policy, not this Warranty Policy. After the 14-day return window has passed, any defect in the product will be handled exclusively under this Warranty Policy. For full details on the 14-day return process, please refer to our Cancellation and Return Policy page.
Customers are responsible for backing up any personal data or files stored on the device before sending it in for service. LapEasy is not liable for any data loss during repair, replacement, or any other warranty-related service. We strongly recommend removing sensitive or confidential information before submitting a device for service.
To avail warranty service, customers must provide a valid invoice and may be asked to assist with basic troubleshooting steps to help our team diagnose the issue accurately.
Contact LapEasy's Support team via phone, email, or our Contact Us page, with a clear description of the issue and your invoice details.
Our support team will attempt to resolve the issue remotely within 24 to 48 hours through guided troubleshooting or remote diagnosis.
For serviceable locations, a technician will visit within 5 to 6 working days. For non-serviceable areas, customers will be guided to the nearest authorised service point.
If the issue cannot be resolved onsite, the device may be collected and sent to our service facility for detailed inspection and repair.
If the issue remains unresolved after inspection, LapEasy may replace the unit with another of equivalent specifications and value.
Any replacement unit provided will carry the remaining balance of the original product's warranty term.
If the claim is found to be a valid warranty case, LapEasy will bear the shipping costs to and from the service centre. If the claim is found ineligible, shipping charges may be borne by the customer.
Devices being sent for service must be packed securely to avoid transit damage. LapEasy is not responsible for damage caused due to inadequate packaging.
LapEasy does not guarantee uninterrupted or error-free operation of any refurbished product. This warranty covers hardware-related manufacturing or functional defects only; it does not extend to software issues, user errors, or any non-hardware-related concerns.
To the maximum extent permitted by law, LapEasy shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business, revenue, data, or goodwill, arising from a breach of this warranty. All decisions made by LapEasy regarding warranty claims, repairs, or replacements shall be final.
Repair and replacement timelines may vary depending on spare part availability, device model, and logistical factors. No fixed turnaround time is guaranteed unless explicitly agreed upon in writing.
LapEasy shall not be held liable for delays or failure to fulfil warranty obligations due to circumstances beyond its reasonable control, including natural disasters, pandemics, government restrictions, strikes, or supply chain disruptions.
This warranty is valid only for the original purchaser named on the invoice and cannot be transferred, assigned, or sold to any other party.
For bulk, corporate, or institutional purchases, this warranty applies alongside any signed commercial agreement between LapEasy and the buyer. In the event of a conflict, the signed agreement will take precedence. No specific Service Level Agreement (SLA) is implied unless explicitly defined in writing.
This Warranty Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts at Noida, Uttar Pradesh.
LapEasy reserves the right to modify or update this Warranty Policy at any time without prior notice. Changes will take effect immediately upon being published on our website. Customers are encouraged to review this page periodically.
LapEasy is committed to maintaining a respectful and professional environment for both customers and staff. Any abusive or threatening behaviour towards our team will not be tolerated and may result in limitation of warranty support. Similarly, if a customer feels they have experienced inappropriate conduct from our staff, they are encouraged to report it immediately for review.
Last Updated: June 17, 2026
Email:
Phone:
Head Office:
A416, Tower A, Bhutani Cyberpark, Block C, Plot No. C-28, C-29, Sector-62, Noida, Uttar Pradesh – 201309
Warehouse & Technical Service Centre:
C-4, 2nd Floor, Patparganj Industrial Area, New Delhi – 110092
South India Branch:
Flat No. 201, Shanu Apartment, P&T Colony, Suncity, Hydershahkote, Bandlaguda Jagir (Landmark: New Shop N Save Mart Lane)
