Cancellation and Return Policy

At LapEasy, your satisfaction matters to us. If you are not fully happy with your purchase, please go through our cancellation and return policy below. We have kept it simple and transparent so you always know where you stand.

1. Cancellation Policy

1a. Cancellation Before Dispatch

You can cancel your order any time before it has been shipped. Please note that payment gateway and processing fees of a minimum of Rs. 500 will be deducted from the refund amount.

1b. Cancellation After Dispatch

If your order has already been dispatched and you wish to cancel, two-way shipping charges along with applicable payment gateway fees will be deducted before your refund is processed.

2. Return and Warranty Policy

2.1 14-Day Return Policy

Eligibility Conditions

You may request a return or replacement within 14 days of receiving your order, provided the product meets the following conditions:

• The product is damaged, defective, or does not match its description on the product listing page
• The product has missing parts, accessories, or any items that were included at the time of purchase

2.2 Conditions for Return

To ensure a smooth return process, the following must be met:

• The product must be returned in its original condition with all original packaging, tags, and accessories intact
• The product must not have been damaged while in your possession and must be the same item that was delivered to you
• Any personal data stored on the device must be wiped before returning. LapEasy will not be held responsible for any misuse of personal information left on the device
• Products returned due to buyer's remorse (wrong model selected, change of mind, etc.) may be eligible for return with applicable deductions
• The product must be properly packaged before return shipping. LapEasy is not responsible for damage caused during return transit due to inadequate packaging

2.3 Return Process

To begin a return, reach out to our support team via our Contact Us page. Once your return request is reviewed and approved, you will be given clear instructions on where and how to send the product back.

• Do not send items back without first getting a return authorisation. Unauthorised returns will not be accepted
• For certain products, a technician visit may be arranged to assess the condition of the device before the return is approved
• If the product fails our quality check (Section 3.5) after inspection, the return will be accepted without any additional deductions. If it passes the quality check, applicable charges will apply
• In case of an approved replacement, the replacement unit will be dispatched within 24 to 48 hours of receiving the original product at our warehouse

2.4 Non-Returnable Items

The following items are not eligible for return:

• Products not in their original condition
• Products damaged due to misuse or mishandling by the customer (except for replaceable parts such as keyboard or back panel)
• Items that were customised or personalised at or after the time of purchase

3. Refund Process

• Refund requests are accepted within 14 days of delivery, provided the product is defective, damaged, or not as described
• After 14 days, the request will be reviewed under our Buyback Programme and applicable depreciation charges will apply

3.1 RTO – Product Not Delivered and Returned to Origin

• Once the product reaches our warehouse, we will initiate the refund within 24 to 48 hours. The amount will be credited to the original payment source within 14 business days, after deducting courier charges. Exceptions include non-serviceable locations, mis-routed shipments, or delivery failures beyond the customer's control
• For COD orders, if the customer was unavailable at the time of delivery and the product was returned, the partial amount paid at the time of order will not be refunded

3.2 Product Returned Due to Defect or Non-Defect

• Once the returned product arrives at our warehouse, it will be inspected within 24 to 48 hours. The refund will be initiated post inspection and credited within 14 business days
• Refunds will be processed to the original payment source. For COD payments, the amount will be credited to the bank account details provided by the customer
• Additional fees may apply as per our Terms and Conditions

3.3 Defective Product

No additional charges will be applied except for the usage period as per our Buyback Policy.

3.4 Non-Defective / Change of Mind Return

A restocking fee of a minimum of 12% or 5% per month (whichever is greater) will be deducted. Additional charges will apply for any customer-induced damage as per Section 3.6.

3.5 Quality Criteria

All returned products are assessed against LapEasy's Final Quality Check (FQC) standards. Products that do not meet these standards will be eligible for a full return. Products that pass quality checks may have applicable deductions.

3.6 Customer-Induced Damage Charges

4. Policy Changes

LapEasy reserves the right to revise or update this policy at any time without prior notice. Changes will take effect as soon as they are published on the website. We recommend reviewing this page periodically to stay informed.

5. Our Rights

LapEasy reserves the right to:

• Decline a return if the product does not satisfy the conditions mentioned above
• Limit the number of returns for customers with a pattern of excessive return requests
• Determine the eligibility of any product for return, replacement, or refund at its sole discretion

Contact Us

If you have any questions regarding this policy or need assistance with a return, please get in touch with us:

Email

Sales: sales@lapeasy.com

Support: support@lapeasy.com

Phone

Sales: 95602 05329

Support: 98186 36796

Head Office

A416, Tower A, Bhutani Cyberpark, Block C, Plot No. C-28, C-29, Sector-62, Noida, Uttar Pradesh – 201309

Warehouse & Technical Service Centre

C-4, 2nd Floor, Patparganj Industrial Area, New Delhi – 110092

South India Branch

Flat No. 201, Shanu Apartment, P&T Colony, Suncity, Hydershahkote, Bandlaguda Jagir (Landmark: New Shop N Save Mart Lane)

Last Updated: June 17, 2026